2018-04-25

Help Desk Technician
Job Opportunity at Diversity Search Group LLC

Posted on Apr 25

http://www.diversitysearchgroup.com    614-314-2557

Location: Columbus, OH
Job Type: Contract
Job ID: W4158260

JOB PURPOSE 

Provides call center help desk services, education and support of IT related systems and applications for the client base of end users. 

ESSENTIAL FUNCTIONS 

80%, Maintains call queue - actively stays logged in to support phone queue handling end user, IT related application, hardware, software and functionality issues. Creates and maintains ownership of tickets until resolved. 

10% Assists with customer application/server outage response, communication and management; the processing of customer move-add-change requests and the completion of related tasks/service calls; new user set-ups, termination requests and remote access token assignment and management. 

10% Documentation – Creates and maintains user documentation based on client needs and technical material provided and updates all relative information in the assigned call tracking/service desk software solution 

EDUCATION 

Two years of College/Technical School resulting in an Associate's Degree or equivalent 

EXPERIENCE / BACKGROUND 

2 - 3 years 

ACCREDITATION / CERTIFICATION / LICENSES 

HDI Analyst preferred 

Microsoft Office Specialist Certification preferred 

PREVIOUS JOB EXPERIENCE 

Provides Level 1 Helpdesk experience with user interaction and problem resolution 

Determines PC, network, and printer problems 

Demonstrates user experience in a large scale technology support environment

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